Frequently Asked Questions (FAQs) and Answers

1. Ordering & Payment

  • Q: What payment methods do you accept?

    • A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and [mention any other payment methods like Apple Pay, Google Pay, Klarna, etc.].


  • Q: Is my payment information secure?

    • A: Yes! We use secure socket layer (SSL) encryption for all transactions to protect your personal and financial information. Your credit card details are never stored on our servers.


  • Q: How do I place an order?

    • A: Simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.


  • Q: Can I change or cancel my order?

    • A: We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order, and we'll do our best to accommodate your request. If the order has already shipped it cannot be canceled.


  • Q: Do you charge sales tax?

    • A: Sales tax is applied to orders shipped to certain states, as required by law. The applicable tax will be calculated and displayed at checkout.


2. Shipping & Delivery

  • Q: How much does shipping cost?

    • A: Shipping costs vary depending on the destination, weight, and shipping method. You can calculate the shipping cost at checkout before placing your order. We also offer free shipping on Brand Gear and select products .


  • Q: When will my order ship?

    • A: We typically pack and ship orders within [2] business days for Rods. You will receive a tracking number via email once your order has shipped.


  • Q: How long will it take for my order to arrive?

    • A: Delivery times vary depending on your location and the shipping method you choose, rods ship USPS advantage. Typically it is [2-7] business days. Keeper gear is printed and shipped 4-8 business days depending on item..


  • Q: Do you ship internationally?

    • A:No, we currently only ship within USA].


  • Q: What should I do if my order hasn't arrived?

    • A: Please check your tracking information first. If you still have not received the package, please contact us and we will help track down your order.


3. Returns & Exchanges

4. Products & Services

  • Q: Where are your products made?

    • A: [Our products are made in USA.]

5. Account & Support

  • Q: How do I create an account?

    • A: You can create an account by clicking the "Create Account" link at the top of our website.


  • Q: How do I reset my password?

    • A: Click the "Forgot Password" link on the login page and follow the instructions.


  • Q: How can I contact customer support?

    • A: You can contact our customer support team by [email at [hello@keeper-rods.com], by [(205) 757-4981], or by [live chat on our website].


  • Q: What are your customer service hours?

    • A: Our customer service team is available [5 days of the week], [10-4].


  • Q: Where can I find your terms and conditions?

    • A: You can find our terms and conditions in the page [Footer Links].

Or contact us:

Contact form

  • Tell us how we can help!