1. Introduction:

At Keeper Rods, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer free returns and exchanges within 30 days of the original delivery date, subject to the conditions outlined below.

2. Eligibility for Free Returns & Exchanges:

  • Timeframe: You have 30 days from the date of delivery to initiate a free return or exchange.

  • Condition of Items: Items must be returned in new, unused, and resalable condition. All original tags, packaging, and accessories must be intact and included.

  • Proof of Purchase: You must provide a valid proof of purchase (e.g., order confirmation, receipt, packing slip) to process a return or exchange.

  • Exclusions: The following items are not eligible for free returns or exchanges: final sale items, custom-made rods, and gift cards.

3. How to Initiate a Free Return or Exchange:

  • Contact Us: To initiate a return or exchange, please contact our customer service team by email at john@keeper-rods.com or call us at (205) 757-4981.

  • Provide Information: Please provide your order number, the item(s) you wish to return or exchange, and a brief explanation of the reason for your request.

  • Return Authorization: Once your request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and specific instructions on how to return the item(s). Please do not ship back the items before receiving a RAN.

  • Packaging: Please pack the item(s) securely, ideally in the original packaging, or use similar protective packaging to prevent damage during transit.

  • Shipping Label: We will provide you with a prepaid return shipping label for free returns and exchanges via email.

4. Return Shipping:

  • Free Shipping: Return shipping is free for eligible returns and exchanges within the contiguous United States.

  • Drop Off: Once you have properly packed your return, please drop it off at any authorized USPS location.

5. Processing Returns:

  • Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5 business days. Refunds will be credited to the original method of payment.

  • Exchanges: Once we receive and inspect the returned item(s), and your requested exchange item is available, we will ship the exchange item to you within 5 business days. If the exchange item is unavailable, we will contact you to discuss alternative options, including a refund.

6. Exceptions:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately (within 7 days of receipt). We will provide a free return or exchange and cover the return shipping costs if necessary, subject to verification of the damage or defect.

  • Incorrect Items: If we shipped you the wrong item, please contact us immediately. We will provide a free return or exchange and cover the return shipping costs.

7. Policy Updates:

  • We reserve the right to modify this Free Returns & Exchanges Policy at any time. Any changes will be posted on our website, and the latest policy will be applicable to all new returns and exchanges.

8. Contact Us:

If you have any questions or concerns about this policy, please contact us at:

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